Airadigm Composite Face Mask Media Fulfillment Policy

Updated May 26, 2020

TTG Inc. (“we” and “us”) is the operator of (https://…….com) (“website”). By placing an order through this website, you will be agreeing to the terms below.

These are provided to ensure both parties are aware and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock and availability. We try to maintain accurate stock counts on our website but from time to time, there may be stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process refund. 

2. Shipping CostsShipping costs are calculated during checkout based on weight and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be final price for shipping cost to the consumer.

3. Returns & Warrant

All sales are final. No returns or warranty claims apply.

4. Delivery Terms

Airadigm Products are only shipped domestically, standard ground. Shipments are in transit for 5-7 days

4.1 Dispatch Time

Orders are usually dispatched within 3 days of payment of the order. Our warehouse typically operates standard business hours, Monday-Friday, although special circumstances may apply. We always take steps to ensure shipment delays will be kept to a minimum.

4.2 Change of Delivery Address

For change of delivery requests, we are able to change the address at any time before the order is dispatched

4.3 P.O. Box Shipping

AIRADIGM/TTG Inc. doe s NOT ship to PO boxes.

4.4 Military Address Shipping

We will ship to military addresses USPS

4.5 Items Out of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in this order will be reserved while we await this item.

4.6 Delivery Time Exceeded

If delivery time is exceeded forecasted time, please contact us for tracking info and to investigate

5. Tracking Notifications

Upon dispatch, customers receive a tracking link from which they will be able to follow progress of their shipment based on the latest updates made by the shipping provider.

6. Parcels Damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without your presence, please contact customer service with next steps.

7. Duties and Taxes

Sales Tax has already been applied to the price of goods displayed on the website

8. Cancellations

If you change your mind before receiving your order, we are able to accept cancellations at any time before the order has been dispatched. If an order is dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damage in -transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim
9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has concluded their investigation and deemed the parcel lost.

10. Customer Service

For all customer service inquiries, please email us info@ttgtech.net